Terms and conditions

Terms and conditions of use of the booking system

 

  1. The patient can book an outpatient appointment with a medical specialist (hereinafter book an appointment) in the booking system environment (hereinafter the Booking System) of the health care provider’s information system. It is possible to book appointments paid for by the Estonian Health Insurance Fund as well as the health care provider’s fee-charging appointments.
  2. The Booking System allows appointments to be booked both for oneself and for other people (e.g. for children and other close relatives). The waiting list is maintained pursuant to the “Requirements for the Accessibility of Health Services and for Maintaining Waiting Lists” established by the Minister of Social Affairs. Information about the requirements for maintaining a waiting list can be found here.
  3. No appointments can be booked by a user who has unpaid financial liabilities with the respective health care provider.
  4. When booking an appointment for visits financed by the Estonian Health Insurance Fund, the visit fee prescribed by law must be paid as a prepayment and the patient is aware of the fact that the health care provider submits an invoice for the provided health service to the Estonian Health Insurance Fund. If the Estonian Health Insurance Fund does not pay for the provided health service for any reason, the patient is required to pay for the entire provided health service.
  5. In the event of fee-charging visits, the patient shall pay for the provided health service in full and, when booking an appointment, the patient must pay as a prepayment either the entire fee for the fee-charging health service or a part of it, undertaking to pay the rest of the fee for the health service as a prepayment before the provision of the health service.
  6. An appointment has been booked after the payment requested by the Booking System has been made successfully. Details about the booking and payment as well as the name and telephone number of the health care provider of the structural unit that provides the health service shall be sent to the e-mail address entered by the patient after the appointment has been booked.
  7. If possible, the Booking System shall send the patient an e-mail and/or SMS with a reminder about the booked appointment to the e-mail address or mobile telephone number disclosed by the patient in the Booking System two calendar days before the appointment. If the waiting list is longer than six months, the health care provider is required to inform the patient about the time and place of providing the service one month before providing the health service. The patient’s failure to receive a reminder shall not affect the validity of the booking.
  8. By booking an appointment, the patient shall confirm that they have read through all the information about the booked health service, the patient’s obligations before and after the provision of the health service (e.g. the obligation to use eye drops) and restrictions on activities published by the health care provider on the website and that the patient has undertaken to perform the patient’s aforementioned obligations and adhere to the restrictions on activities.
  9. By booking an appointment, the patient confirms that they are aware of the nature and purpose of the health service, the diagnostic and treatment methods used, possible risks and consequences of the health service, other possible and alternative similar health services and risks that the health service entails.
  10. By booking an appointment, the patient confirms that they have been informed about and they have understood the fact according to which the health care provider does not guarantee success of the health service and full recovery of the patient and that the provision of the health service may entail possible complications and other unforeseen circumstances.
  11. The patient must arrive for an appointment at least ten minutes before the booked appointment and visit the reception desk first. The receptionist checks the accuracy of the data set out in the Booking System.
  12. Upon failure to use the booked service, the visit fee shall not be returned. If the patient cancels a booking or terminates a contract for the provision of health services less than 24 hours before the time agreed upon for the provision of the service or fails to appear at the health care provider at the agreed time, next time the health care provider shall have the right to charge a double visit fee from the patient.
  13. The health care provider may unilaterally change or cancel the booked appointment for reasons related to the organisation of work or for other good reasons (illness of a doctor, etc.). The health care provider shall inform the patient of changing or cancelling the booked appointment by using the contact details disclosed in the Booking System. When the booked appointment is changed or cancelled, the patient will be offered a new appointment, if possible. If the patient does not wish to use the appointment changed at the initiative of the health care provider, the paid visit fee shall be returned to the patient in accordance with the terms and conditions of the health care provider.
  14. If the health care provider makes a change in the waiting list, the health care provider undertakes to inform the patient of the changes no later than within one working day of making the change.
  15. The health care provider shall only use the patient’s personal data for providing the patient with the health service and for related activities (issue of invoices, etc.). The health care provider shall have the right to transmit the patient’s data to the health information system and process the patient’s personal and other data in the justified extent. The health care provider shall regard the disclosure of details of contact persons in the Booking System as the patient’s consent for addressing, if necessary (e.g. if it is not possible to contact the patient), the contact persons in connection with providing the patient with the health service.
  16. All the health care provider’s patients, visitors, their legal representatives, close relatives, etc., have the right to file complaints and make proposals. Complaints can be filed and proposals can be made in writing and the complaint shall set out the name of the complainant or their representative, the circumstances that serve as a basis for the complaint, the claim, the wish to receive feedback and manner of receipt thereof (by post or e-mail) and contact details.
  17. A written complaint or proposal may be delivered to the health care provider’s reception desk or to the head of the health care provider, sent by e-mail to info@silmalaser.ee or by post to Katusepapi 6, 11412 Tallinn. An oral proposal may be made directly to the employees or head of the health care provider if no written reply is requested, the problem is immediately resolved and it needs no further handling. No anonymous proposals or complaints shall be processed.
  18. The health care provider shall reply to all written proposals and complaints within a reasonable period of time, but no later than within 30 days, in the manner suitable for the person who made the proposal or filed the complaint. The head of the health care provider shall handle the proposals and complaints together with employees. The proposals and complaints shall be taken into account in organising the work of the health care provider in the future and in drawing up action plans.
  19. The health care provider shall regard the data disclosed by the patient in the Booking System as correct. If, as a result of any earlier appointments, the health care provider has any data about the patient’s person (e.g. contact details) in its information system, the data shall be brought into compliance with the data disclosed by the patient in the Booking System.
  20. The health care provider shall reserve the right to amend the Booking System and these terms and conditions of use. In such an event, corresponding information shall be disclosed in the Booking System and on the website of the health care provider in advance. If the patient continues to use the Booking System after the terms and conditions of use have been amended, it shall be deemed that the patient has agreed to the new terms and conditions.